Fly V australia Pro Cycling Team Online Sales Terms and Conditions
PEGASUS RACING PTY LTD ONLINE SHOPPING GUIDE
To
make your shopping decisions as easy as possible we work very closely
with suppliers, our sponsored professionals and our professional riders
to produce an easy-to-follow, useful and informative guide to help you
make the correct choice when choosing what to buy next.
Take your
time reading though the descriptions and reviews and spend a few
minutes to and if you still need a little extra help, simply contact us
and we will be happy to help.
What do I do if an item doesn't fit?
Any
goods you ask us to consider exchanging must be unused, in a saleable
condition in their original packaging with all labels etc still
attached.
Once we receive the goods and completed returns form we
will either exchange or refund you, by the method you used to pay for
your order. This may take up to 10 working days to appear as cleared
funds.
To return goods returns@pegasusracing.com.au
What do I do if an item is faulty when it's delivered?
Just
complete our returns procedure before sending us back the goods,
stating what the fault is. Once we receive the goods and completed
returns form and if we are unable to exchange the goods we may refund
you, by the method used to pay for the order (this may take up to 10
working days to appear as cleared funds) for the goods and postage.
To return goods returns@pegasusracing.com.au
What do I do if an item fails once it's been used?
All
goods supplied by Pegasus Racing Pty Ltd are from official sources and
should be covered by a manufacturers warranty. If an item has failed
prematurely please follow our returns procedure, giving us details of
the product and fault. Certain products need to be returned to our
suppliers, for inspection and possible repair, before a credit can be
issued.
Depending on the manufactures warranty and the type of fault, we may put you in contact with the manufacturer direct.
What happens if Pegasus Racing Pty Ltd are out of stock of the replacement item?
If
we usually stock a product but it is temporarily unavailable, and you
order it, we will send it to you as soon as we receive stock of the
item.
Returning goods on which duty has been paid
If
you have paid import duty for goods received, and subsequently return
the goods to us, it may be possible for you to claim a refund of duties
from your local Customs Authority.
Should you have any queries on duties payable/refundable, please contact your local Customs Authority.
PEGASUS RACING Pty Ltd GUARANTEE
We Guarantee that you will be satisfied with Pegasus Racing!
Pegasus
Racing Pty Ltd is an independent company, run by a dedicated team. We
aim to be the kind of company that we’d want to deal with if we were
you. You have our absolute commitment as fellow active sports
enthusiasts, Internet users and hardworking people that you’ll be
satisfied with Pegasus Racing. If you’re not, let us know and we’ll fix
it!
We guarantee to fix any problem with your order.
Contact
us, by email on sales@pegasusracing.com.au, if you have any problems
with an order from Pegasus Racing Pty Ltd. We will tell you exactly
what steps we're going to take to rectify the problem. We will keep you
fully informed at all times.
We guarantee that we won’t pass your email details on to anyone else without your consent.
Absolutely
not. All your details are treated as strictly confidential. We are
Internet users, too, and we know how annoying unsolicited email can be.
We guarantee that your card number is secure.
The
area of Pegasus Racing Pty Ltd that collects your card information is
hosted on our own secure server. Before you can send us your details,
your computer establishes a direct connection to our server. The latest
encryption technology (SSL) is used to enable secure transfer of your
personal data over the Internet.
We guarantee not to pass on any of your details to a third party without your consent.
We
will not pass your information to any third parties. If you have any
queries about our privacy statement you should contact us by email
data@pegasusracing.com.au.
ONLINE ORDERING MADE EASY
How to Order from Pegasus Racing
In fact, it's so easy that we don't think you'll need any instructions but here they are, just in case
- Find an item you like
- Scroll down the page until you see "add this item to your basket"
- Choose the colour/size, if applicable
- Click the "add to basket" button
- Wherever you are on Pegasus Racing, you can add items to your basket in the same way
- You can check the contents of your basket and the total cost at any time by clicking on the "View basket" link at the top right of the page
- Post and packing costs will be shown in your basket for your selected shipping destination
- You can remove items from your basket or alter the quantity required at any time
- Click the "checkout now" button when you finish shopping
- Fill in all the order details on the secure form
- Confirm your order details to complete your order
Limited stock or end of line products
Limited stock or end of line products are allocated to active orders first. A finance order doesn't become active until the finance company receives your completed application form through the post. This delay means that you may lose out. To ensure you keep your place in the queue, you should submit an order paid by credit or debit card.
Dispatch Times
Pegasus Racing Pty Ltd is constantly updated to keep pace with changes in our stock but demand is high and we occasionally run out of popular items. If we have run out of stock and can't dispatch your order the next working day, we'll email you with a revised dispatch date. You can then either accept the revised delivery date or cancel the order, as you wish.
This means that these goods will normally be dispatched within 2-7 working days of ordering. If dispatch is going to be longer than 7 working days, we'll contact you with a revised date, which you can either, accept or cancel the order, as you wish.
Notes:
If you want something in a hurry, choose an item that's normally dispatched in 24 hours
If your order contains a mixture of items and you have chosen Priority Delivery, all those in stock will be dispatched straight away, the others will follow later. If you have chosen our Free Delivery Option, the order will be dispatched once all the items are ready.
You only pay one carriage charge per order, even if it is dispatched in multiple deliveries
What happens if you only have part of my order in stock?
For Priority Delivery, we'll dispatch the items we do have in stock by the next working day, at the latest. We'll email you with a revised dispatch date for the other items. If you choose our Free Delivery Option, we'll wait up to a week for all the items to arrive, then send your order out.
As with all shops, on or offline, occasionally we run out of stock, in this case you will see 5-7 working days. This means that your product will normally be dispatched within 5-7 working days of ordering unless a due date is advertised on the site. If dispatch is going to be longer than 7 working days, we'll contact you with a revised date, which you can either, accept or cancel the order, as you wish.
GST
Unless you change your destination address all Pegasus Racing Pty Ltd prices include GST at the Australian rate of 10% where applicable. Customers in other countries may have to pay GST depending on location. Customers outside of Australia do not pay any GST.
Pegasus Racing Pty Ltd Recommeded Products
We only recommend a product if we believe it fulfills two strict criteria:
1. Value for money
2. Proven quality
To be recommended, a product must offer an outstanding combination of these two aspects. Many recommendations are based upon magazine reviews or tests but sometimes it's because we feel, through our own testing and product knowledge, that you need to know how good something is.
